Terms & Condition
Terms & Condition
At Taste Indrayani, we are committed to delivering the finest Indrayani rice to your doorstep. Since we deal in food products, we maintain strict quality control. Please read our policy carefully regarding returns, refunds, and cancellations. This Return, Refund & Cancellation Policy (“Policy”) governs purchases made through the official website of Taste Indrayani, operated by Kalbhairav Foods Private Limited.
1. Company Details
Registered Office Address:
D-10, MIDC, Badyachiwadi,
Tal-Gadhinglaj, Dist-Kolhapur,
Maharashtra, India – 416502
Customer Support:
Email: contact@tasteindrayani.com
Phone: +91 8275702324
Working Hours: Tuesday – Sunday | 10:00 AM to 7:00 PM (Monday Closed)
2. Return Eligibility
Since Indrayani Rice is a food product, returns are accepted strictly under the following conditions:
Returns Allowed Only If:
1. Product is damaged during transit
2. Wrong product has been delivered
3. There is a genuine quality complaint (subject to verification)
Note: Customers are requested to inspect the package at the time of delivery.
If the outer packaging appears visibly damaged, tampered, or torn during transit, customers are advised not to accept the delivery and immediately return the package to the delivery representative.
In such cases, customers must inform our support team within 24 hours at:
Email: contact@tasteindrayani.com
Phone: +91 8275702324
If a damaged product is accepted without reporting visible external damage at the time of delivery, the company reserves the right to reject the return request after verification.
Return Request Window:
Customers must raise a return request within 3 days (72 hours) from the date of delivery.
Requests made after this period will not be eligible for return.
3. Mandatory Conditions for Return
To qualify for return:
1. Product must be unopened and unused
2. Product must be in original packaging
3. Original invoice is mandatory
4. “No return once opened” policy strictly applies
Before returning any product, the customer must first contact customer support via phone or email. Return shipment should be initiated only after receiving confirmation from our team.
4. Non-Returnable Conditions
Returns will NOT be accepted in the following cases:
1. Opened or used products
2. Minor outer packaging dents or cosmetic damages
3. Complaints based on taste preference
4. Requests raised after 3 days of delivery
5. Reverse Shipping Policy
1. Reverse pickup service is not available.
2. Customer must self-ship the product after approval.
Return shipping charges will be borne by the company (reimbursed after verification).
Shipping reimbursement will be processed upon successful inspection and approval of the returned product.
Return Address: Kalbhairav Foods Private Limited, D-10, MIDC, Badyachiwadi, Tal-Gadhinglaj, Dist-Kolhapur, Maharashtra, India, Pin code-416502.
6. Refund Policy
Refund Method:
1. Refund will be processed to the original payment method.
2. For Cash on Delivery (COD) orders, refund will be processed only via Bank Transfer.
Refund Timeline:
Refunds will be processed within 5 to 7 working days after approval and quality verification of the returned product.
The company is not responsible for delays caused by banks or payment gateways.
7. Order Cancellation Policy
I. Orders can be cancelled before dispatch only.
II. Once the order is shipped, cancellation is not permitted.
Refund Timeline for Cancelled Orders:
Refund will be processed within 5 to 7 working days to the original payment method.
8. Cash on Delivery (COD)
1. COD facility is available.
2. Refunds for COD orders will be processed strictly through Bank Transfer only.
3. Customers must provide correct bank account details for processing refunds.
9. Quality Assurance
At Taste Indrayani, we follow stringent quality control measures to ensure premium quality rice sourced from the Western Ghats region of Maharashtra. All products undergo careful inspection before dispatch.
However, if any genuine quality concern arises, customers are encouraged to contact our support team within the stipulated time frame.
10. Jurisdiction
All disputes shall be subject to the exclusive jurisdiction of courts located in:
Gadhinglaj, Kolhapur, Maharashtra, India
11. Policy Updates
Kalbhairav Foods Private Limited reserves the right to modify or update this policy at any time without prior notice. Customers are advised to review this page periodically.